REFUND POLICY

Last updated: October 24, 2026

At Zanima’s, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

1. Returns

We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unworn, unwashed, in their original condition, and returned with their original packaging and tags.

To request a return, contact us at cint_11041984@outlook.com with your order number and the reason for your request. Please wait for return instructions before shipping any item back.

2. Non-Returnable Items

Items that have been worn, washed, damaged after delivery, or returned without their original tags may not be eligible for a refund, except where required by applicable law.

3. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

4. Exchanges

If you need a different size or item, contact us to check availability. Exchanges are subject to stock availability.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at cint_11041984@outlook.com. Include your order number and clear photographs of the issue.

We will review your request and arrange an appropriate solution in accordance with applicable law.

6. Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs, subject to applicable law.

We recommend using a tracked shipping service, as Zanima’s cannot guarantee receipt of items returned without tracking.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period, check with your bank or payment provider first. If the refund is still missing, contact us for assistance.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, subject to applicable consumer protection laws.

9. International Orders

International customers may be responsible for return shipping costs, customs fees, duties, or other charges associated with returning an item, except where applicable law requires otherwise.

10. Contact Us

For questions about returns or refunds, contact:

Zanima’s Customer Support
Email: cint_11041984@outlook.com

We may update this policy when necessary, subject to applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.